This position provides system, solution administration, and device support for faculty and staff, primarily within the college or department.

• Provides on-site and remote end-user support for university computers, mobile devices, peripherals, and applications.
• Analyzes business requirements and technology needs, manage technical projects, system administration, server administration, application administration, network security, and IT security; specify, test, and deploy solutions, and develop documentation for long-term support.
• Manages the technology budget for the area, ensuring cost-effective use of resources and alignment with departmental goals.
• Sustains a high level of customer service while implementing, managing, and supporting IT systems and solutions.
• Administers servers, services, and infrastructure, for the designated department(s) applying IT best practices.
• Serves as an embedded resource to department(s), addressing area-specific technology issues, supporting research computing needs, and managing technology projects within scope, budget, and schedule.
• Interact with and train faculty, staff, and students on technology and research computing resources.
• Manages research computing throughout the designated department including networked Linux machines, specialized software, licenses, and the installation of new systems and disk subsystems.
• Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources.
• Support operating systems, hardware, and networking administration, including firewalls.
• Leverage skills in unix and/or unix-like (Linux) System Administration, coding (Python, Bash, SQL, etc.), virtualization, large-scale storage systems, HPC, lab machine administration, web server administration, procurement, research computing consultation, and database administration to meet departmental IT needs.
• Leverage relationship management and facilitation skills to coordinate with members of internal OU IT teams to prepare, secure, and deploy university systems in compliance with university policies and procedures.
• Fosters long-term relationships with researchers and staff members to better understand their computational needs.
• Helps customers navigate OU IT service offerings and support channels through the OU IT Service Catalog.

Education:

• High school diploma or GED equivalent

Equivalency/Substitution: Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree. 

Experience:

• 4 Years of customer service, help desk, or device/software support experience

Certifications or Licenses:

none

• Familiarity with IT security protocols and best practices.
• Customer relationship and vendor relationship management skills.
• Skills in change management, relationship management, and project management.
• Technical project management skills
• Ability to manage an IT budgeting and financial management skills
• Familiarity with networking systems and protocols.
• Working knowledge of remote desktop support systems
• Working knowledge of computer hardware systems, routers, peripherals, operating systems, office software, enterprise software, and server systems.
• Proficiency in supporting Windows, iOS, and Unix-like operating systems.
• Intermediate Active Directory skills (e.g., Security and distribution group management, PowerShell scripting, and group policy management skills)
• Excellent problem-solving skills. Experience with scientific computing is a plus
• Linux server installation, configuration and administration (Redhat Enterprise, CentOS)
• Knowledge of scripting (BASH, using Perl, Python, and/or managing Condor)
• Knowledge of physical layer network; RedHat Enterprise Linux; DNS/DHCP; Linux Virtual Machine Management
• Ability to manage servers, networks, and backup systems
• Self-directed learning and the ability to problem solve while creating clarity from vague requirements

Physical: Sit for prolonged periods of time. Use of a computer. Manual dexterity. Communicate effectively and listen.

Environmental: Office Work Environment.