Position Summary:  Responsible for ensuring a secure testing environment, escorting testers to the appropriate testing location, adhering to testing protocols, and providing excellent customer service to examinees.

·        Coordinates and administers university academic testing services including various departmental and proficiency exams
·        Monitors and maintains testing lab computers and other specialized equipment used in the testing lab
·        Providing testing instruction for the exam being administered
·        Assists with scheduling exams and the daily cleaning/disinfecting test room tables, computer stations, and computers.
·        Provides high-quality customer service to staff, faculty, students, and visitors this includes answer calls, routing calls to appropriate areas, taking messages, responding to emails, and scheduling appointments
·        Severs as liaison to test providers, other institutions, and departments for test materials, official correspondence, troubleshooting technical issues, score integrity, password assistance, and final grade or test completion notifications
·        Establishes and maintains effective communication with faculty, staff, and students
·        Assists with the monitoring tests, ensures that test instructions are accurate, and appropriate testing environments are maintained
·        Monitors entry and exit into the testing room, and enforce test security procedures before and during testing
·        Provides routine direction, information, and advisement to current or prospective students regarding to testing policies, procedures, and outcomes
·        Ensures that all test administration is carried out in compliance with the university policies, testing regulations, guidelines, and standards
·        Provides scanning and printing services as needed, ensuring efficient document management this includes scan, print, and review exams and other materials as needed for accommodation purposes.
·        Ensures accuracy and confidentiality in handling sensitive documents.
·        Assists in managing office schedules, appointments, and inquiries.
·        Connects registered students and the outside community with the Center¿s resources, services, and relevant support networks including provide assistance with testing accommodations and accessibility resources.
·        Assists with general office tasks and projects as needed

Education:

High School Diploma

Bachelor degree (preferred) 

Experience:

·        One (1) years of customer service experience

Certifications or Licenses:

None

·        Knowledge of operating within a university culture and setting
·        Strong attention to detail and ability to follow instructions
·        Strong organizational and time management skills.
·        Excellent communication and interpersonal skills.
·        Proficiency in basic office software and equipment.
·        Ability to work with and learn computer applications and testing protocols
·        Ability to maintain the confidentiality of privileged and sensitive information
·        Ability to maintain a professional, calm, and service-oriented demeanor during high-stress situations
·        Ability to communicate technical and complex information and data to varied audiences
 

·        Prolonged periods of sitting at a desk and working on a computer while sitting at a desk or table or while intermittently sitting, standing, or stooping