Responsible for writing, developing, and updating various programs, software, and systems (software/hardware) to meet the needs of University constituents. Provides technical support and training. Conducts evaluation, design, testing, and maintenance for various programs and systems. Assist with implementation of systems University-wide.

• Evaluates costs, analyzes user needs, and conducts feasibility studies.
• Designs new systems or modifies existing systems to meet user needs.
• Performs various duties related to reporting and data retrieval.
• Establishes and updates documentation supporting various systems.
• Performs testing to ensure systems meet stakeholder needs and identified criteria.
• Conducts training and assists with developing training programs and documentation.
• Provides technical support to end-users.
• Assists with implementation of systems.
• Assists with related administrative tasks such as inventory, billing, and record keeping.
• Ensures safe work guidelines and best practices are followed.
• Performs various duties as needed to successfully fulfill the function of the position

Education:

Required: Bachelor's degree.

Equivalency/Substitution: Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree. 

Experience:

Required: None.

Certifications or Licenses:

Valid driver's license to drive OU vehicles. 

• Ability to speak, read and write clear, concise English.
• Strong written and oral communication.
• Excellent time management and organization skills.
• Experience in scheduling and conducting meetings.
• Highly organized and able to handle multiple projects and deadlines.
• Detail oriented.
• Basic knowledge of enterprise technologies such as networks, storage, identity management, cloud services, security, Windows OS, Mac OS, desktop solutions, Microsoft Office suite, etc.
• Familiarity with emerging technologies.
• Contributes to continual improvement.
• Excellent analytic skills.
• General understanding of programming concepts and design

Physical: Sit for prolonged periods. Use of a computer. Manual dexterity. Communicate effectively. Ability to lift heavy objects in excess of 50+ lbs. Ability to sit or stand for long periods of time. Ability to climb, crouch, bend, or stoop. Ability to engage in repetitive motions. Ability to perform overhead-work and work in confined spaces. Ability to work in any place including above or below ground level and on ladders.

Environmental: Standard office work environment. 8am-5pm (some nights and weekends may be required). On-site and virtual support.