Technology Support Technician


Exemption Status: Non-Exempt
Salary Grade: S07
Job Code: 7287

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to jobs.ou.edu and Search Postings to view positions that are currently accepting applications.

The following statements are designed to outline the general functions and typical responsibility levels associated with positions in this classification. They are not intended to serve as an exhaustive list of specific duties or requirements for individual positions assigned to this classification.
Essential Duties/Responsibilities:

Technology Support Specialist is responsible for providing technical support to employees by troubleshooting and resolving issues with our IT systems when they arise.
·        Troubleshooting and resolving IT issues in a timely manner.
·        Communicating with coworkers to diagnose problems.
·        Installing and configuring hardware and software.
·        Talking coworkers through the process of fixing technical issues.
·        Prioritizing your workload to ensure the most critical issues are resolved first.
·        Documenting common support procedures that coworkers can follow.
·        Providing support remotely when necessary.


Minimum Requirements:

Education:

Preferred: Bachelor's degree in Computer Science or Information Technology.

Equivalency/Substitution: Will accept 48 months of experience in lieu of the Bachelor's degree for a total of 72 months experience.

Experience:

Required: 2 years of experience in Information Technology or related experience.

Certifications or Licenses:

N/A

Required Knowledge, Skills, Abilities:

·        Experience with remote desktop applications.
·        Strong analytical and problem-solving skills.
·        Good communication skills, both written and verbal.
·        Excellent interpersonal skills.


Working Conditions:

Physical:
·        Must be able to work in sitting position, use computer and answer telephone.
Environmental:
·        Office Work Environment.