Provides requisition and applicant management and customer service support to applicants and departmental users.

·       Provides recruiting system support, assisting applicants with questions around document issues, hiring process, resume, and cover letter guidance.
·       Posts requisitions, to include but not limited to proofreading, cross checking information, and creating prescreening questions.
·       Manages job listings and candidate referrals for students and staff positions.  Communicates with hiring departments, applicants, and completing hires. 
·       Works with departments to move qualified applicants through the hiring process.  Assists recruiting assistants and hiring managers on ways to improve job listings and follow-up with expired listings.
·       Helps departmental users with questions and troubleshoots technical issues.
·       Conducts background and driver's license checks to include but not limited to processing requests, communicating with hiring departments and applicants, working with vendor on problems, and filing documents.
·       Provides support to hiring programs such as PEAK, Work-Study, Learn & Earn Student Jobs, OU Connect service listings, and the Student Job Location Program.
·       Participates in special projects.
·       Performs various duties as needed to successfully fulfill the function of the position.

Education:

Required:  Bachelor's degree.

Equivalency/Substitution:  Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 54 months related experience.

Experience:

Required:  6 months of customer service or related experience.

Certifications or Licenses:

·       None

·       Proficient in Microsoft Office (Word, Excel, Outlook)
·       Detail oriented for accuracy of data and information
·       Strong customer service orientation
·       Ability to interact with a diverse customer base, including students, hiring managers and the general public
·       Ability to communicate effectively verbally and in writing
·       Highly organized and ability to handle multiple projects and deadlines
·       Ability to build rapport with students, faculty and staff
·       Ability to produce reports and complete work within deadlines

Physical:
Sit for prolonged periods.  Use of a computer and telephone. Ability to engage in repetitive motions.  Communicate effectively and listen.

Environmental:
Standard Office Environment.  Frequent exposure to pressure caused by deadlines and busy periods. Requires contact with the general public, Staff, and other departments.