Initial point of contact for a department or area providing first-line assistance to walk-in visitors and callers. Provides standard office duties, back-up support and data entry.

·        Serves as primary front desk receptionist.
·        Answers multi-line phone and directs callers to appropriate personnel.
·        Greets visitors, assists with questions and directions, or directs to appropriate personnel for additional assistance. 
·        Performs standard office duties, to include but not limited to filing, faxing, typing, copying, scanning, sorting and distributing mail.
·        Maintains appointment calendars and keeps track of scheduled events.
·        Assists with general office support duties and special projects.
·        Performs various duties as needed to successfully fulfill the function of the position.

Education:

Required: High School Diploma or GED.

Experience:

Required: 12 months office, clerical or receptionist experience.

Certifications or Licenses:

·        None

·        Working knowledge of Microsoft Office Suite (Word and Outlook)
·        Detail oriented for accuracy of data and information
·        Ability to communicate verbally and in writing
·        Ability to build rapport with guests, students, faculty and staff
·        General office skills such as multi-line phone, copying, filing, faxing, and distributing mail
·        Excellent customer service skills
·        Ability to handle difficult situations in a calm and professional manner

Physical:
Sit for prolonged periods. Communicate effectively and listens. Engage in repetitive motion. Use of computer and telephone.

Environmental:
Standard office environment. Exposed to infectious diseases.