Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. 

• Schedules patient appointments, either by telephone or in person.
• Obtains patient demographics on new patients and updates demographics on established patients. 
• Answers telephone calls and distributes to the appropriate personnel. 
• Prepares and enters healthcare providers' schedules into the computer. 
• Coordinates schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments. 
• Accepts payments and writes receipts. 
• Inspects the encounter form for completeness and accuracy. 
• Copies insurance cards and distributes to the appropriate employee. 
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits. 
• Balances and closes cash box daily. 
• Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc. 
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart. 
• Copies medical records for patients and other providers or facilities. 
• Files patient charts.  
• Prepares inactive patient charts for storage.
• Maintains log of charts in storage. 
• Secures charts that have been sent to storage that are needed in the clinic. 
• Replaces torn charts with new covers. 
• Makes up new patient charts and/or packets of information. 
• Requests medical records from other facilities.
• Discusses financial accounts with patients. 
• Verifies insurance eligibility and primary care physicians for patients. 
• Secures referrals to other providers for HMO patients. 
• Secures referrals from PCPs for HMO patients to be seen in the clinic. 
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
• Dispenses supplies as needed. 
• Notifies appropriate person when supplies are low and need to be reordered. 
• Types notes and letters for physicians. 
• Makes immunization cards. 
• Logs mail receipts according to University policy. 
• Sorts and distributes mail.
• Performs various duties as needed in order to successfully fulfill the function of the position.

Education:

Required: High School diploma or GED.

Experience:

Required: 12 months experience in a customer service role.

Certifications or Licenses:

• None

• Customer service    
• Ability to communicate verbally and in writing
• Ability to resolve problems in a timely manner
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to multitask and meet deadlines
• Ability to maintain patient confidentiality
• Ability to enhance professional growth and development through in-service meetings and education programs

Physical:
Must be able to work in sitting position, use computer and answer telephone.

Environmental:
Office Work Environment.