Provides assistance to a clinic by being the initial contact, maintaining records, acting as a physician liaison, gathering information, providing counseling, managing complaints, developing contracts, maintaining supplies, coordinating surveys, and providing billing assistance. 

• Serves as the initial contact employee within the clinic for all associated entities. 
• Maintains comprehensive patient records and files to ensure proper documentation.
• Serves as a liaison between physicians and patients. 
• Gathers medical and other related information from clinic patients. 
• Analyzes information and refers to designated physician. 
• Gathers verbal and written feedback from patients, physicians, and service providers. 
• Provides counseling to patients and family members. 
• Discusses health care to be provided and who will be providing the care. 
• Answers any questions or refers to appropriate personnel. 
• Manages complaints from all sources including patients, staff, and physicians.
• Intercedes with physician and initial complaint. 
• Works in conjunction with Clinic Administrator to address complaints. 
• Develops contracts with medical professionals providing services to patient to ensure compliance. 
• Maintains supplies for the clinic by ordering and tracking supplies.
• Coordinates the distribution of monthly patient satisfaction surveys. 
• Provides billing and coding assistance. Evaluates and codes all invoices for payment. 
• Stays abreast of all laboratory and insurance requirements. 
• Performs various duties as needed to successfully fulfill the function of the position.

Education:

Required: Bachelor's degree.

Equivalency/Substitution: Will accept 48 months of experience in an outpatient clinic performing related duties in lieu of the Bachelor's degree for a total of 60 months related experience. 

Will accept an Associate's Degree and 24 months of experience in lieu of the Bachelor's degree for a total of 36 months related experience. 

Experience:

• 1 year experience in an outpatient clinic performing related duties.

Certifications or Licenses:

·        None

·        Working knowledge of clinic procedures
·        Working knowledge of billing and coding processes
·        Ability to use a computer and calculator
·        Knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
·        Excellent interpersonal skills
·        Ability to work as a team member
·        Ability to complete tasks in an efficient and timely manner
·        Must be detail oriented
·        Ability to multitask, be organized, and self-motivated
·        Ability to communicate verbally and in writing

Physical:

Sit for prolonged periods. Communicate effectively and listen. Use of a computer and telephone. Stand, bend, stoop, and reach. 

Environmental:

Standard Clinic Environment. Exposure to infectious diseases.