Responsible for providing leadership and oversight to include supervision of the advising center, student support initiatives, and program administration. Serves as a campus leader and an active member of the Provost's Advisory Committee on Academic Advising's (PACAA) Advising Leadership Council. Responsible for administrative, advisory and counseling duties. 
   

• Leads and oversees all operations for the academic advising unit.
• Conducts fair hiring and supervisory practices in compliance with Human Resource policies.
• Coordinates onboard training to ensure advising professionals are well versed in university, state, and federal policies.
• Directs unit initiatives to enhance the delivery and quality of academic advising services.
• Fosters a community of care that values respectful relationships among staff, students, faculty, and administrative leadership.
• Offers guidance and consultation in the management of daily student interactions.
• Empowers advising team members to pursue professional development opportunities that expand advisors¿ knowledge, encourage career advancement, and promote best practices. 
• Monitors student enrollment and makes effective decisions regarding advisor assignments.
• Tracks policy changes that impact degree progression and completion.
• Applies advanced problem solving and decision-making skills to complex student cases.
• Coordinates complete withdrawal petitions and college enrollment decisions in consultation with departments.
• Engages with student retention strategies, tools and technologies, and methods of reporting.
• Coordinates student programming to ensure students are connecting with departmental resources and engagement activities.
• Partners with the Office of Admissions and Recruitment to showcase academic majors and degree options for prospective students.
• Represents the advising unit at special events sponsored by campus partners.    
• Administers departmental operations including budget oversight.
• Establishes unit outcomes, designs metrics, and gathers and assesses data to inform effective advising practices.
• Identifies critical issues and areas for continuous improvement.  
• Manages administrative tasks including time and leave, office coverage, and other personnel matters.
• Maintains direct communication with the Associate Provost for Academic Advising to ensure practices are aligned with campus strategic initiatives.
• Participates as an active member of PACA'¿s Advising Leadership Council to identify critical needs, shape best practices, and consistently strive for high standards of excellence.
• Commits time and attention to developing areas of expertise and ongoing professional development.
• Serves as a Campus Security Authority (CSA) by fulfilling training and reporting obligations related to campus safety protocols.
• Performs various duties as needed to successfully fulfill the function of the position.

Education:

Required: Bachelor's degree.

Equivalency/Substitution: Will accept a Master's degree and 60 months of experience or a Doctorate and 36 months of experience.

Experience:

Required: Minimum 84 months of experience in academic advising/higher education.

Certifications or Licenses:

• None

• Ability to lead well and build rapport with all stakeholders including students, staff, faculty, and administrative leadership
• Effective verbal and written communication.
• Detail-oriented for accuracy of data and information.
• Highly organized and capable of handling multiple projects and deadlines
• Demonstrated expertise to learn, interpret, and articulate complex policies and procedures
• Self-directed and able to work independently, collaboratively, and under supervision
• Ability to maintain confidentiality and secure sensitive information
• Proficient in Microsoft Office to include Outlook, Word, Excel, and PowerPoint
• Adaptive to emerging technologies that support position functions

Physical:
Sitting for long periods of time. Communicate effectively. Ability to engage in repetitive motion. 
 
Environmental:
Standard office environment. Frequent exposure to pressure caused by deadlines and busy periods. Ability to work effectively with a wide range of constituencies. Requires contact with other departments and university officials.