Contact Center Coordinator


Exemption Status: Non-Exempt
Salary Grade: S07
Job Code: 6603

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to jobs.ou.edu and Search Postings to view positions that are currently accepting applications.

The following statements are designed to outline the general functions and typical responsibility levels associated with positions in this classification. They are not intended to serve as an exhaustive list of specific duties or requirements for individual positions assigned to this classification.
Essential Duties/Responsibilities:

Assists in planning, monitoring, resolving problems, and coordinating operations and service delivery and provides customer contact in a call center.

  • Coordinates and applies program guidelines to project delivery.
  • Researches, retrieves, and analyzes information.
  • Performs research functions, analyze data, and provide customer service and support.
  • Assists in the planning and delivery of operational activities and services.
  • Identifies discrepancies and resolve problems.
  • Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.
  • Prepares, reviews, and maintains detailed records and reports to measure project activities.
  • Participate on work teams to develop project goals and support materials.
  • Establishes and maintains professional internal and external relationships.
  • Performs various duties as needed to successfully fulfill the function of the position. 



Minimum Requirements:

Education:

Required: High School Diploma or GED.

Experience:

Required: 18 months experience in data analysis, project coordination, or related experience.

Certifications or Licenses:

  • None

Required Knowledge, Skills, Abilities:

  • Ability to communicate verbally and in writing
  • Ability to understand written material and instructions
  • Excellent customer service skills
  • Basic computer skills
  • Detail oriented
  • Ability to research information to obtain an answer or solution to a problem in a timely manner


Working Conditions:

Physical: 
 Ability to sit and talk for prolongedperiods. Hand and finger dexterity. Engage in repetitive motion of he wrist, hand, and fingers.  
 
Environmental:
Standard Office Environment.