Fills a critical role in carrying out the mission of the Learning Spaces team by creating and maintaining the best learning and teaching environments using world-class information technology services. Plays an integral support role within the Learning Spaces team regarding the planning, coordinating and execution of a wide range of audio visual (AV) and classroom technology related support needs . Responsible for providing AV-related troubleshooting and support to university constituents in a professional and timely manner.

• Ensures operational continuity of classrooms, conference rooms, and AV technologies campus-wide.
• Expert provider of system support services including installation, troubleshooting, repairs or replacement.
• Employs safety standards, university tools and procedures to provide world-class services campus-wide.
• Supports, facilitates and cross-trains Learning Spaces staff on numerous aspects of AV support in order to improve and expedite support response times and quality of service. 
• Some aspects of this support includes training materials and documentation for internal staff as well as constituents.
• Supports the Learning Spaces team in all manner of initiatives, projects, daily duties, and necessary tasks.
• Ensures safe work guidelines and best practices are followed.
• Manages, coordinates and executes a wide range of AV-related projects throughout the campus. This includes working with multiple constituents, contractors and sub-contractors all while serving as a primary client liaison between all necessary parties.
• Assists with conducting the many facets required of AV projects such as site survey, quote creation, and project execution.
• Provides customer service all while ensuring projects are managed from start-to-finish in a timely and professional manner.   
• Performs various duties as needed to successfully fulfill the functions of the position.

Education:

Required:  Bachelor's degree.

Equivalency/Substitution:  Will accept 48 months of experience in lieu of the Bachelor's degree for a total of 72 months' related experience.

Experience:

Required:  24 months of experience in audio-visual troubleshooting, support, installation, engineering, or system design. 

Certifications or Licenses:

·     Valid Driver's License to drive OU vehicles.

• Ability to speak, read and write clear, concise English
• Strong written and oral communication
• Excellent time management, organization skills
• Experience in scheduling and conducting meetings
• Highly organized and able to handle multiple projects and deadlines
• Detail oriented
• Customer service experience.
• Basic knowledge of enterprise technologies such as networks, storage, identity management, cloud services, security, Windows OS, Mac OS, desktop solutions, Microsoft Office suite, etc.
• Familiarity with video conferencing solutions and with emerging technologies
• Contributes to continual improvement

Physical:
Ability to lift heavy objects in excess of 50+ lbs. Ability to sit or stand for long periods of time. Ability to climb, crouch, bend, or stoop. Ability to engage in repetitive motions. Ability to perform overhead-work and work in confined spaces. Ability to work in any place including above or below ground level and on ladders.

Environmental:
Standard Office Work Environment.