Responsible for the case management process including admission, assessment/reassessment, service planning, monitoring and discharge of consumers, quality improvement, policy management, and serves as a lead case manager and supervisor.

• Monitors the admission and discharge of consumers into the program. 
• Performs the initial assessment and reassessment of consumers.
• Reviews the comprehensive assessment to identify the consumer's needs. Implements and submits a comprehensive written service plan that establishes service goals for each consumer. Modifies plan as needed. 
• Monitors the delivery of services and evaluates consumer outcomes per established policy. 
• Orients and educates consumers.
• Maintains records documenting activity and performance of delivery services. 
• Serves as the liaison between the program and other agencies. 
• Coordinates the opening of additional practice sites. 
• Performs quality improvement audits.
• Prepares various written reports. 
• Updates policies, procedures, and standards to ensure accuracy. 
• Leads a group of case managers. Trains, delegates tasks, and provides input regarding case manager performance appraisals. 
• Performs various duties as needed to successfully fulfill the function of the position. 

Education:

Required: Bachelor's degree in Social Work, Psychology, Sociology, or other Health or Human Services related field.

Equivalency/Substitution: Will accept an Associate's degree in Nursing in lieu of the Bachelor's degree.

Experience:

Required: 24 months experience in case management.

Certifications or Licenses:

• Social Work (LCSW), Master's Prepared OR Registered Nurse (RN).
• Certified Case Manager (CCM) (allowed 1 year from hire date to obtain the CCM certification)

• Knowledge of federal and state laws particularly patient confidentiality.
• Knowledge of case management fundamentals and the technical/procedural aspects of case management.
• Must have a high level of organization skills.
• Ability to resolve issues, applying judgment, critical thinking, and problem solving skills to determine a course of action.
• Ability to exercise discretion when making decisions and seeks management advice to determine proper course of action while following established standards.
• Ability to handle stressful situations, different situations or circumstances, and complete projects in a timely manner.
• Ability to keep accurate and detailed records.

Physical: 
Sitting for long periods of time. Speaking and listening.

Environmental: 
Office Environment.