Customer Support Representative
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Job ID:
14486
Status:
Active / Approved
Company Name:
Highlight TA:
Number Needed:
20
Salary Range Low:
$15.25
Salary Range High:
$17.25
Weekly Non-Monetary Compensation:
Weekly Non-Monetary Compensation
(Estimated Value):
(Estimated Value):
$0.00
Contact Name:
Aswathi Nair
Contact Phone:
(647) 896-2356
Apply Online:
Walkin Address:
Contact By Phone:
No
Contact By Email:
No
Contact By Web:
Yes
Contact By Walkin:
No
Work Schedule:
40 hour work week
Hours Per Week:
40
Drivers License Required:
No
Application Deadline:
Until Filled
Job Duties:
About the Company
We’re supporting a SaaS organization in the search for Customer Support Representatives to serve as the first point of contact for existing customers when they have questions or concerns using the software. This individual will be cross-trained on several products to provide support for users.
About the Role
We’re seeking self-motivated, puzzle-loving Customer Support Representatives to join this growing team. This role is perfect for someone who enjoys solving problems, takes initiative, and thrives in a team environment. You’ll support customers using a variety of SaaS tools and will become a subject matter expert in several product areas.
As the first point of contact, you’ll help users by phone, live chat, and ticketing system. You’ll need to be comfortable troubleshooting software issues, navigating customer platforms like Zendesk and Jira, and - most importantly - delivering best-in-class service.
This position is in-office in Oklahoma City, OK.
Key Responsibilities
Serve as the first point of contact for customer support inquiries
Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email
Document, escalate, and track support requests using Zendesk
Verify and report software bugs; communicate with internal teams as needed
Act as a Subject Matter Expert (SME) for assigned products
Prioritize workload effectively and follow established SLAs
Encourage clients to submit product feedback and enhancement requests
Follow established risk management and data security protocols
Additional Duties
Update internal support documentation
Participate in ongoing training and development opportunities
Provide customer feedback to internal stakeholders
Learn and support additional products within the company’s suite
Collaborate with product and development teams via tools like Jira
Contribute to process improvements and other team initiatives
What You Bring
1+ year of technical support, troubleshooting, or database experience
Strong written and verbal communication skills
Empathy, problem-solving ability, and customer-first mindset
Attention to detail and willingness to learn new platforms (e.g., Zendesk, Jira, Salesforce, Slack)
High school diploma or equivalent required
About HighlightTA
This opportunity is presented by HighlightTA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs.
We’re supporting a SaaS organization in the search for Customer Support Representatives to serve as the first point of contact for existing customers when they have questions or concerns using the software. This individual will be cross-trained on several products to provide support for users.
About the Role
We’re seeking self-motivated, puzzle-loving Customer Support Representatives to join this growing team. This role is perfect for someone who enjoys solving problems, takes initiative, and thrives in a team environment. You’ll support customers using a variety of SaaS tools and will become a subject matter expert in several product areas.
As the first point of contact, you’ll help users by phone, live chat, and ticketing system. You’ll need to be comfortable troubleshooting software issues, navigating customer platforms like Zendesk and Jira, and - most importantly - delivering best-in-class service.
This position is in-office in Oklahoma City, OK.
Key Responsibilities
Serve as the first point of contact for customer support inquiries
Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email
Document, escalate, and track support requests using Zendesk
Verify and report software bugs; communicate with internal teams as needed
Act as a Subject Matter Expert (SME) for assigned products
Prioritize workload effectively and follow established SLAs
Encourage clients to submit product feedback and enhancement requests
Follow established risk management and data security protocols
Additional Duties
Update internal support documentation
Participate in ongoing training and development opportunities
Provide customer feedback to internal stakeholders
Learn and support additional products within the company’s suite
Collaborate with product and development teams via tools like Jira
Contribute to process improvements and other team initiatives
What You Bring
1+ year of technical support, troubleshooting, or database experience
Strong written and verbal communication skills
Empathy, problem-solving ability, and customer-first mindset
Attention to detail and willingness to learn new platforms (e.g., Zendesk, Jira, Salesforce, Slack)
High school diploma or equivalent required
About HighlightTA
This opportunity is presented by HighlightTA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs.
Minimum Qualifications:
1+ year of technical support, troubleshooting, or database experience
Strong written and verbal communication skills
Empathy, problem-solving ability, and customer-first mindset
Attention to detail and willingness to learn new platforms (e.g., Zendesk, Jira, Salesforce, Slack)
High school diploma or equivalent required
Preferred Qualifications:
Physical Requirements:
Additional Comments:
Date Created:
07/04/2025
Date Last Modified:
07/04/2025
IP Address:
10.7.60.7
Admin Comments:
Complete this form to send an email to Highlight TA.